We have a 30-day exchange policy, which means you have 30 days after receiving your item to request an exchange or store credit only. Unfortunately, we do not accept returns at this time unless items are defective or damaged.
To be eligible for a return, your item must be in new condition, with tags, and in its original packaging. The item must be unworn, unwashed and without body odor or fragrance. If 30 days has passed since the date of purchase, unfortunately, we cannot offer you a refund or exchange.
To start a return, you can contact us at movengraceapparel@gmail.com with proof of purchase and defect. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at movengraceapparel@gmail.com.
All Returns must be mailed to:
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
PLEASE KEEP TRACKING AND ORDER NUMBER
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
